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Ex: Shipping and return policies, size guides, and other common questions.

Shipping & Returns – Our Commitment to Your Satisfaction

At BT Green & Gold Shop, customer satisfaction is our priority! We take pride in creating quality custom apparel and want you to be completely satisfied with your purchase.

If your order arrives damaged, contains defective merchandise, differs significantly from your approved design proof, or does not meet the agreed-upon specifications, please contact us. We will work with you to find the best possible solution, whether that means a replacement, reprint, store credit, or refund when appropriate.

Shipping & Delivery

All orders have an estimated 10-business-day production lead time, unless otherwise specified. Production time does not include shipping transit time.

Once your order has shipped, delivery times will depend on the shipping method and carrier. We are not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.

If you need your order by a specific date, please contact us before placing your order so we can discuss available options.

Returns & Exchanges

Because many of our products are custom-made, personalized, embroidered, or printed specifically for your order, custom products cannot be returned or exchanged due to incorrect sizing, customer preference, or buyer's remorse.

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order so we can review the issue and determine the best resolution.

Returned merchandise must be:

• Unworn and unused.

• In its original condition and packaging.

• Approved for return by our customer service team.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Have an Issue With Your Order?

We want to make things right! If something isn't quite right with your order, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and photos when applicable. Our team will review your concern and work with you toward a fair resolution.

Your satisfaction matters to us, and we appreciate the opportunity to make your custom apparel experience a great one!

Contact BT Green & Gold Shop to submit an order issue or request assistance with your purchase.