Product Description

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Returns
Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@btimprintables.com and send your item to: 1107 West Elizabeth, Fort Collins, CO 80521.

Shipping
Our products are shipped within Other using the following carriers: USPS, FedEx, UPS, . To return your product, you should mail your product to: 1107 West Elizabeth, Fort Collins, CO 80521. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Information – FAQs

What shipping options do you offer?

We offer several shipping methods to fit your needs, including standard, expedited, and express shipping. Options available at checkout depend on your location and order size.

How long does shipping take?

Shipping time varies based on the method you choose at checkout. Standard shipping typically takes a few business days, while expedited options arrive sooner.

When does the shipping time begin?

Shipping time begins after your order has been produced. Production times vary by service—screen printing, embroidery, and DTF all have different turnaround times.

How will I know when my order has shipped?

As soon as your order leaves our facility, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Do you offer local pickup?

Yes, we offer local pickup.

Can I get expedited shipping?

Yes! Expedited shipping is available at checkout. If you’re working with a tight deadline, we recommend combining rush production (if available) with a faster shipping method.

How much does shipping cost?

Shipping costs are calculated at checkout based on order size, weight, and destination. You’ll see the final shipping total before completing your purchase.

What if my package is delayed or lost?

If your shipment is delayed or appears lost, please contact us. We’ll help track it down or find a solution as quickly as possible.